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Terms of Service

Last Updated: March 3, 2026

These Terms of Service (these “Terms”) constitute a legally binding agreement between the individual or entity scheduling, authorizing, or receiving services (“Client”) and the applicable Spring Cleaners service provider identified below (the “Service Provider”). By accessing this website, requesting a quote, scheduling, authorizing, or accepting any services offered under the Spring Cleaners brand, Client acknowledges and agrees to be bound by these Terms in their entirety.

Please note that “Spring Cleaners” operates as a brand name under which separate and independent limited liability companies provide distinct services. Auto detailing, vehicle cleaning, and vehicle-related cosmetic services are performed exclusively by Spring Cleaners Auto Detailing LLC (the “SPRC AD LLC”). Housekeeping, residential cleaning, maid services, and home-related cleaning services are performed exclusively by Spring Cleaners Housekeeping LLC (the “SPRC HK LLC”).

Each entity contracts independently with the Client, maintains its own insurance coverage, operational control, and responsibility for the services it directly performs, and is solely liable for such services. Personnel may be shared, dual-hatted, or cross-assigned between entities; however, in all cases, such personnel shall be deemed to be acting solely on behalf of, and under the direction and control of, the entity providing the applicable service at the time such services are performed. No entity assumes responsibility or liability for the acts, omissions, services, representations, or warranties of any other entity operating under the Spring Cleaners brand.

1. Scope of Services

  1. Services are limited strictly to those expressly described at the time of booking.
  2. Housekeeping services are cosmetic and maintenance-oriented and exclude restoration, construction, mold remediation, pest control, or hazardous waste removal. Auto detailing services are cosmetic only and exclude mechanical, electrical, or body repairs. Any service not expressly included shall be deemed excluded.
  3. SPRC AD LLC is not responsible for electrical, mechanical, sensor-related, or water intrusion issues, including those arising from prior damage or design defects. SPRC HK LLC is not responsible for damage to improperly mounted fixtures, unsecured fragile items, excessive clutter conditions, biohazards, mold, or pest activity.
  4. Pricing is based on information provided by the Client at booking and reasonable assumptions regarding scope and condition. The Service Provider reserves the right to adjust pricing where actual conditions materially differ from those disclosed, including due to excessive dirt, pet hair, heavy staining, undisclosed rooms/bathrooms, excessive clutter, biohazards, or additional labor requirements; any material adjustment will be communicated and approved before proceeding. Some detailing competitors place pre-service card holds or authorization holds within a set time before the appointment and treat multi-vehicle bookings as multiple appointments for cancellation purposes; this Terms framework permits similar payment authorization practices if deployed on your checkout page.
  5. By providing a payment method, Client authorizes the Service Provider (or its payment processor) to charge the amounts due under these Terms, including applicable cancellation fees, no-show fees, lockout fees, and approved add-ons. Refunds, if any, may be processed back to the original payment method within a reasonable processing period depending on banking rail.

2. Access and Preparation

  1. Appointments are scheduled based on arrival windows and operational routing. The Client is responsible for providing accurate information at booking (including address/location details, access instructions, service scope, and any special considerations) and for ensuring timely access to the premises or vehicle.
  2. If access cannot be obtained upon arrival due to Client unavailability, locked gates/doors, missing keys, towing/parking restrictions, or other access impediments, the appointment may be treated as a late cancellation or no-show and fees may apply consistent with Section 3; lockout-type fees are a standard practice in the industry to protect technician wages and route efficiency.
  3. For mobile services, Client must ensure that the work area is reasonably safe and serviceable and that (a) adequate space is available, (b) water and/or electricity is available if required for the booked service (unless a self-contained service is expressly booked), and (c) the work area is free of hazards that would create unreasonable risk to persons or property.
  4. The Service Provider reserves the right to refuse or discontinue service where conditions are unsafe, unsanitary, hostile, or materially inconsistent with what was disclosed at booking. Pricing and Adjustments. Pricing is based on Client-provided information. Additional charges may apply for undisclosed conditions or added scope, subject to Client approval.
  5. Client is responsible for securing pets, children, valuables, firearms, sensitive documents, and fragile or high-value items prior to service. Client acknowledges that cleaning/detailing environments may include movement of ordinary household items or vehicle contents as reasonably necessary to perform the booked scope, but the Service Provider is not responsible for items that are unsecured, unstable, improperly mounted, or unusually fragile.

3. Cancellation and No-Show Policy

  1. Cancellations or rescheduling requests must be submitted in accordance with the instructions provided in booking confirmations.
  2. Cancellations or rescheduling requests made more than twenty-four (24) hours prior to the scheduled service typically will not incur a fee; however, certain service types, premium time blocks, or larger multi-unit bookings may require longer notice where clearly disclosed at booking.
  3. Cancellations made within twenty-four (24) hours of the scheduled service may result in a charge that is reasonably related to the scheduled service price and operational impact, and same-day cancellations or no-shows may result in a higher charge up to the full scheduled amount where permitted by law. This structure mirrors common competitor approaches that apply 24-hour thresholds and fixed or percentage-based fees, including lockout fees when the team arrives and cannot access the property.
  4. Repeated cancellations or no-shows may require prepayment, deposits, or refusal of future service.

4. Service Standard; Notice Requirements; Limited Remedy

  1. The Service Provider’s obligation is to perform the expressly booked scope of services in a professional and workmanlike manner consistent with generally accepted industry standards for the applicable service type. Satisfaction is measured against the agreed scope of work and not against subjective expectations or services not included in the booking.
  2. If the Client believes that a specific portion of the booked scope was not performed in accordance with this standard, the Client must notify the Service Provider in writing within twenty-four (24) hours of service completion and provide reasonable detail, including photographs where available. The Client must provide the Service Provider a reasonable opportunity to inspect and, if appropriate, re-perform the identified portion of the services before engaging any third party to perform corrective work.
  3. As the sole and exclusive remedy for any eligible dissatisfaction claim, the Service Provider may, in its discretion, (a) return within a commercially reasonable time to re-perform the specific area(s) at issue, or (b) issue a partial refund or service credit reflecting the value of the disputed portion of the booked scope. The Service Provider shall have no obligation to provide a full refund unless required by law, and failure to provide timely notice or opportunity to cure shall constitute a waiver of the claim.

5. Limitation of Liability; Indemnification

  1. Any claim for property or vehicle damage allegedly caused by the Service Provider must be reported within twenty-four (24) hours of service completion and must be supported by reasonable photographic evidence and a description sufficient to investigate.
  2. Client must provide the Service Provider a reasonable opportunity to inspect the alleged damage before repairs are undertaken, and failure to provide such opportunity may waive or materially reduce any claim. The Service Provider is not responsible for pre-existing conditions, latent defects, or issues that are “revealed not caused,” as described below.
  3. To the maximum extent permitted by law, the Service Provider’s total liability shall not exceed the amount actually paid by the Client for the specific service giving rise to the claim.
  4. In no event shall the Service Provider be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of use, diminution in value, loss of profits, or emotional distress, even if advised of the possibility of such damages.
  5. The Service Provider shall not be liable for any delay, rescheduling, modification, or failure to perform services due to events beyond its reasonable control, including without limitation weather, natural disasters, acts of God, labor shortages, traffic delays, governmental orders, power outages, supply disruptions, or other unforeseen events.
  6. Client agrees to indemnify, defend, and hold harmless the Service Provider and its owners, managers, employees, and contractors from and against any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or relating to (a) unsafe conditions at the service location, (b) client-provided products or instructions, (c) third-party claims relating to the premises or vehicle, or (d) Client’s breach of these Terms.
  7. Except as expressly stated herein, services are provided “as is” and “as available,” and the Service Provider disclaims all other warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.

6. Pre-Existing Conditions; Client-Provided or Third-Party-Recommended Products

  1. The Service Provider customarily supplies and uses its own professional-grade cleaning agents, chemicals, tools, and equipment in the ordinary course of performing services. At the request of the Client, however, services may be performed using products that are supplied or recommended by the Client.
  2. The Client acknowledges and agrees that the Service Provider makes no representation or warranty, express or implied, regarding the safety, suitability, compatibility, or effectiveness of any such client-provided or third-party-recommended product, and that all risk associated with the use of such products is assumed solely by the Client.
  3. The Service Provider shall not be liable for any damage, including without limitation discoloration, staining, fading, etching, corrosion, residue, chemical reactions, surface degradation, material failure, or loss of finish, arising from or related to the use of such products.
  4. The Client acknowledges that cleaning and detailing services may reveal pre-existing damage, deterioration, defects, or latent conditions that were previously concealed by dirt, buildup, tinting/film wear, oxidation, grime, or neglect. The Service Provider shall not be responsible for damage arising from (a) normal wear and tear, (b) aged, brittle, porous, or delicate materials (including brittle plastics, headliners, screens, delicate trims, or worn clear coat), (c) improper installation, prior repairs, poor workmanship, or manufacturer defects, or (d) structural, mechanical, or electrical deficiencies.

7. Marketing, Media, and Documentation

The Service Provider may capture photographs or video of the premises, vehicles, or work areas before, during, and after service for purposes including quality control, training, internal documentation, dispute resolution, and marketing. The Service Provider may use photographs or video depicting property, surfaces, vehicles, or completed work for marketing, promotional, advertising, social media, website, or portfolio purposes, provided that no individual is identifiable and that personally identifying information is not disclosed. For purposes of clarity, personally identifying information includes, without limitation, (a) faces or other biometric identifiers of individuals, (b) visible license plate numbers, (c) street addresses, house numbers, mailbox identifiers, or geolocation markers, and (d) documents or materials displaying personal data. The Service Provider shall make commercially reasonable efforts to crop, blur, redact, or otherwise remove identifying details prior to public use. Any use of photographs or video in which a specific individual is identifiable shall require the Client’s prior written consent.

8. Non-Solicitation of Personnel

Client acknowledges that the Service Provider invests substantial resources in recruiting, training, scheduling, and quality assurance. Accordingly, Client agrees that during the term of services and for twelve (12) months after the last service date, Client will not knowingly solicit for hire, directly employ, or engage as an independent contractor any person introduced to Client through the Service Provider for substantially similar services outside of the Service Provider, except with the Service Provider’s prior written consent.

9. No Assignment

Client may not assign these Terms or any rights or obligations hereunder without the prior written consent of the Service Provider.

10. Entire Agreement; Updates; Severability

These Terms constitute the entire agreement between the Client and the applicable Service Provider and supersede all prior or contemporaneous discussions, representations, or agreements. The Service Provider may update these Terms from time to time by posting a revised version to its website with an updated “Last Updated” date; continued use of the website or services after such posting constitutes acceptance. If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect.

11. Governing Law & Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-laws principles. Venue for any dispute shall lie exclusively in the county in which the services are performed. In any action to enforce these Terms, the prevailing party shall be entitled to recover reasonable attorneys’ fees and costs to the extent permitted by applicable law.

12. Notices

For questions, notices, or claims, Client may contact the applicable Service Provider at:

Email: info@springcleaners.com
Phone: 305-605-3050