Privacy Policy
Last Updated: March 3, 2026
This Privacy Policy describes how and the applicable Spring Cleaners service provider identified below (the “Service Provider”) (“Spring Cleaners,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with services offered under the Spring Cleaners brand. Spring Cleaners operates as a brand name under which separate legal entities provide services, including Spring Cleaners Auto Detailing LLC and Spring Cleaners Housekeeping LLC (collectively, the “Service Providers”). This Privacy Policy applies to information collected in connection with services provided by either entity.
1. Information We Collect
(a) Contact Information. We may collect your name, phone number, email address, billing address, and service address.
(b) Service Information. We may collect information regarding your home, vehicle, service preferences, scheduling instructions, access details, and other information reasonably necessary to perform requested services.
(c) Payment Information. Payment method information is processed by third-party payment processors. We do not store complete credit card numbers on our servers but may retain limited transaction details for recordkeeping.
(d) Communications. We may retain records of communications with you, including emails, text messages (SMS), appointment confirmations, and customer service interactions.
(e) Media and Property Images. We may capture photographs or video of premises, vehicles, or work areas before, during, or after service for documentation, quality control, training, dispute resolution, and marketing purposes consistent with our Terms of Service.
(f) Website Usage Data. We may collect IP address, browser type, device information, referring URLs, and usage data through cookies or analytics tools.
2. How We Use Information
We use collected information for legitimate business purposes, including (a) scheduling and performing services, (b) processing payments and invoices, (c) sending appointment confirmations and service reminders, (d) communicating regarding services or follow-ups, (e) improving service quality and operational efficiency, (f) marketing and promotional communications where permitted by law, (g) maintaining business and legal records, and (h) protecting against fraud, disputes, or misuse.
3. Text Messages and Marketing Communications
By providing your phone number, you consent to receive service-related communications including appointment confirmations, arrival notifications, and follow-up communications. Marketing communications are sent only where you have opted in or where otherwise permitted by law. You may opt out of marketing text messages by replying STOP. Opting out of marketing messages does not prevent receipt of essential service-related communications.
4. Use of Photographs and Media
We may use photographs or video depicting property, surfaces, vehicles, or completed work for documentation, internal training, dispute resolution, and marketing purposes, provided that no individual is identifiable and personally identifying information is not disclosed. Personally identifying information includes visible faces, license plate numbers, street addresses, house numbers, geolocation markers, or documents displaying personal data. We make commercially reasonable efforts to crop, blur, or redact identifying details prior to public use. If a specific individual is identifiable in media, we will obtain written consent prior to marketing use.
5. Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, analyze usage patterns, and measure advertising performance. You may adjust your browser settings to disable cookies, though certain features may not function properly.
6. How We Share Information
We do not sell personal information. We may share information with (a) payment processors, (b) scheduling or CRM platforms, (c) marketing and analytics providers, (d) insurance providers in connection with claims, (e) legal authorities if required by law, and (f) professional advisors.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain records, resolve disputes, and comply with legal obligations.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure and we cannot guarantee absolute security.
9. Your Rights
You may request access to, correction of, or deletion of certain personal information, subject to legal limitations. You may opt out of marketing communications at any time.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. Continued use of services constitutes acceptance of the revised policy.